Better leadership and training needed to address poor home care for older people

The National Skills Academy for Social Care, the organisation dedicated to improving leadership, management and commissioning in social care,  is dismayed to read yet another report illustrating the low quality of care towards older people.   

Today’s review of home care from the Equality and Human Rights Commission, whilst noting that around half of people who gave evidence reported real satisfaction with their care, also demonstrates common complaints and highlights an unacceptably high degree of poor practice.  Some of this practice is so poor that it could constitute a breach of the European Convention of Human Rights.  But it is all grounded in a basic lack of compassion.